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FAQ's

FAQ

Find the answers for the most frequently asked questions below

Do you offer Refund Policy?

Our return/refund policy is quoite simple. If you recieve a damaged goods or in other way a defect product. Then we will ensure to replace it to the origin order you have made.

Can I pick up my Order?

No, unfortunately we are an online e-commerce platform and all our products are located in different warehouses which will make it complicated for you to pick each of them up.

All are your products Genuine and Original?

Yes, all our products are original and genuine. If you by an accident receive a product which does not live up to its requirements. Please see our return and refund policy.

Can I negotiate the Prices with You?

Unfortunately, all our prices are fix. By using our website, we will ensure you have the fair and right price. However, you can contact us for any customized product price request.

The Images displaying products, are they like this?

We have tried to keep the images as close as to the actual product but due to the nature of the products its difficult to give the accurate images. Please refer the description of the products for more information.

How do I pay?

There are various way, but you can pay by using your credit card: VISA or MASTERCARD or you can pay with COD (cash on delivery). COD is not available for Prasad & Puja Items.

Is your payment Secure?

Yes, our payment gateway is 100% secure and all information are safe. Even we cant See your credit card information or neither are they stored. All our site are using a strong SSL certificate to ensure your security. Check our payment section for further details.

After how long time, I receive my Refund Money?

As the products are consumable refund policy can't be applied on the Puja items and Prasad. However, Puja items can be cancelled within 1hr of placing order.